Client support representative – systems

Full Time
  • October 31, 2023
  • Employment Information

    Burlington, ON

    Languages
    English

    Education
    College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    Experience
    2 years to less than 3 years

    Responsibilities
    Tasks
    Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
    Consult user guides, technical manuals and other documents to research and implement solutions
    Provide advice and training to users in response to identified difficulties
    Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    Supervise other technical support workers in this group
    Provide business systems, network and Internet support to users in response to identified difficulties
    Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

    #2309568

    This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis.

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