Technical support supervisor

Full Time
  • December 31, 2023
  • Employment Information

    Calgary, AB

    Languages
    English

    Education
    Bachelor’s degree
    Experience
    1 year to less than 2 years

    Asset languages
    Chinese
    Work site environment
    Multi-cultural communities
    Work setting
    Help desk
    School or educational institution/establishment
    Language school
    Responsibilities
    Tasks
    Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
    Consult user guides, technical manuals and other documents to research and implement solutions
    Provide advice and training to users in response to identified difficulties
    Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    Participate in the redesign of applications and other software
    Supervise other technical support workers in this group
    Provide business systems, network and Internet support to users in response to identified difficulties
    Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    Supervision
    1 to 2 people
    Experience and specialization
    Target audience
    International students
    Computer and technology knowledge
    Android
    Device drivers
    Internet
    Desktop applications
    Word processing software
    Communication software
    Software development
    Spreadsheet
    Wireless networks
    Additional information
    Transportation/travel information
    Own vehicle
    Valid driver’s licence
    Work conditions and physical capabilities
    Work under pressure
    Tight deadlines
    Attention to detail
    Own tools/equipment
    Computer
    Internet access
    Cellular phone
    Personal suitability
    Accurate
    Client focus
    Efficient interpersonal skills
    Excellent oral communication
    Judgement
    Organized
    Team player

    #2295464

    This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis.

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