Calgary, AB

Languages
English

Education
Bachelor’s degree
Experience
1 year to less than 2 years

Asset languages
Chinese
Work site environment
Multi-cultural communities
Work setting
Help desk
School or educational institution/establishment
Language school
Responsibilities
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
1 to 2 people
Experience and specialization
Target audience
International students
Computer and technology knowledge
Android
Device drivers
Internet
Desktop applications
Word processing software
Communication software
Software development
Spreadsheet
Wireless networks
Additional information
Transportation/travel information
Own vehicle
Valid driver’s licence
Work conditions and physical capabilities
Work under pressure
Tight deadlines
Attention to detail
Own tools/equipment
Computer
Internet access
Cellular phone
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Judgement
Organized
Team player

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