Customer service manager – retail

Full Time
  • October 31, 2023
  • Employment Information

    Richmond, BC

    Languages
    English

    Education
    College/CEGEP
    Experience
    3 years to less than 5 years

    Responsibilities
    Tasks
    Manage staff and assign duties
    Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales
    Determine merchandise and services to be sold
    Implement price and credits policies
    Develop and implement marketing strategies
    Plan budgets and monitor revenues and expenses
    Determine staffing requirements
    Resolve problems that arise, such as customer complaints and supply shortages
    Plan, organize, direct, control and evaluate daily operations
    Recruit, hire and supervise staff and/or volunteers
    Supervision
    5-10 people
    Working groups
    Experience and specialization
    Computer and technology knowledge
    Point of sale system
    Word processing software
    Computerized bookkeeping system
    Electronic mail
    Additional information
    Personal suitability
    Adaptability
    Analytical
    Collaborative
    Creativity
    Efficiency
    Energetic
    Goal-oriented
    Hardworking
    Integrity
    Outgoing
    Positive attitude
    Proactive
    Quick learner
    Time management
    Client focus
    Efficient interpersonal skills
    Excellent oral communication
    Excellent written communication
    Flexibility
    Interpersonal awareness
    Judgement
    Organized
    Team player

    #2348336

    This employer has applied for a Labour Market Impact Assessment (LMIA) to hire a foreign worker to fill labour or skills shortages on a temporary basis.

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